FAQs

PlanMember administers your investment account, while UMB Bank serves as the custodian holding your assets securely. In simple terms, we provide the advice and management, PlanMember provides the account platform, and UMB Bank provides the custody and safekeeping of assets.

Yes, we act as a fiduciary, which means we are legally obligated to put your best interests first when making recommendations.

We receive our fee quarterly from the accounts under management. The fee is typically 1% plus portfolio management expenses, drawn from your investment accounts and not a bill you receive. 

You will review and sign paperwork, initiate certain transfers if required, and provide verification information when needed. We handle the majority of the process, so you don’t have to!

Most transfers take 3–5 weeks, depending on the account type and current custodian. Brokerage transfers are typically quick, but annuity accounts and employer-sponsored plan accounts will require an additional step on your part, either via a form from your current provider or a 3-way call with your current provider and us (with you giving verbal permission for the transfer to occur).

Once your account is open, visit VeritasAlaska.com and click “Client Login” to access PlanMember’s site. Select “First time user”, verify your identity, then create your username and password.

Once your accounts are opened, we will email you when the funds from each transferring account arrive and are invested into your new PlanMember account. We will ensure all funds are invested in alignment with your financial plan. After all the funds arrive, we shift into ongoing planning and review.

New accounts can be funded either via a physical check (made payable to UMB Bank FBO (for benefit of) Your Name) or electronic (ACH) transfer. We strongly encourage you to set up a bank account link in your PlanMember client portal once you become a client, so that future contributions or withdrawals can occur quickly and easily and even automatically on a monthly basis.

Once your ACH link is set up, typical transactions will take 3-5 business days for the funds to arrive in your bank account or your investment account. 

Start with our team—we are your primary point of contact and advocate. For questions regarding your financial plan, your advisor is the best person to talk to. For questions regarding the paperwork process, our support staff is more than happy to assist. Ultimately, we work as a team, so calling the office is always a good place to start.

We don’t follow a rigid meeting schedule. Instead, we focus on ongoing plan reviews, centered first on your goals, then your plan, and finally your investments. Meetings happen when needed, based on changes in your life or planning needs, but we prefer them annually. We also stay connected throughout the year through educational events, podcasts, and social media to keep you informed on timely topics.

Most importantly, we’re available whenever questions come up or life events prompt a conversation.